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   VISIT Us : Gurugram,India

 

    www.elysiandesire.com

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at + 91- 124 -469 6609 or send us an email at customercare@mmsgroup.co.in

FAQ

 
How do I track my order?
 

Please contact our customer care service at customercare@mmsgroup.co.in or + 91 -124- 469 6609

 

 

What are your delivery options?

- We deliver to more than 200 countries around the world, and offer different shipping options as applicable.
- For more information, please contact our customer care service at customercare@mmsgroup.co.in or + 91- 124-  469 6609

 

 

 

How do I return an item?
 

Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at customercare@mmsgroup.co.in, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number + 91 -124 469 6609 which remains open 10am-6pm IST on 5 DAYS (Mon toFri). 

How can I contact your couriers?
 

Please contact our customer care service at customercare@mmsgroupco.in or +91-9599447044

 

 

 

Do you provide International delivery?
 

Yes , we do provide International delivery .

Free shipping is offered to only customers in India.
For customers outside India, free shipping is only applicable if the order value exceeds ₹ 25000.

 

 

 

What is your returns policy?
 

Our return and exchange policy is however subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.Please inform our customer care department in the event any Goods/Products are delivered without tags
(b)Unidentified returns may be returned to the sender. .
(c) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
(g) All custom made orders are non-returnable.


 

Cancellation

 

We shall not be able to process the cancellation if the order/orders are processed.Store credit will be provided against the cancellation of an order.